Office Manager Easton

Office Manager

Full Time • Easton
Floor Coverings International is the #1 mobile flooring company in North America. With nearly 200 locations across the United States and Canada, our unique shop-at-home model allows customers to get perfect new floors without leaving their home. Our 350,000+ customers give us an average rating of 4.7 stars.
An Office Manager with Floor Coverings International is key to the growth and expansion of the local franchise.  A successful Office Manger will allow for more estimates to be written, lead the scheduling and installation of projects, assist with marketing efforts, and keep accurate financial records for the business.
Key Responsibilities:
Marketing & Customer Relations
  • Build rapport with customers and provide excellent customer service.
  • Promptly and properly schedule all leads to appointments for Design Associate.
  • Follow up on open proposals as needed.
  • Assist in the development, management, and implementation of local marketing efforts. 
  • Support and participate in home shows and events as needed (may involve some evenings and weekends).
  • Keep office organized and presentable.
  • Accurately update QuickBooks daily for all income and expenses (experience preferred, training provided).
  • Complete job costing reports within 24 hours of completed installation.
  • Track, prepare, and manage timely payment of business-related expenses.
  • Meet with Franchise Owner weekly to discuss recent sales and review customer expectations and product orders.
  • Accurately order all product needed for jobs and follow up on delivery.
  • Coordinate the schedules of customers and installers to schedule jobs.
  • Communicate with installers and customers on start dates and times.
  • Update customers with ongoing details of installation and job progress.
  • Discuss and obtain written permission for any changes in contracted work.
  • Confirm scope of work and compensation with installers prior to start of each job.
  • Update InspireNet daily with job status and upcoming schedule (training provided).
Continuous Improvement
  • Attend weekly meeting with Franchise Owner at scheduled time.
  • Work weekly and monthly to meet goals.
  • Be available to attend training seminars at Franchise Owner’s discretion.
  • Make decisions and act in accordance with Floor Coverings International's core values and mission.
  • Strong communication skills, particularly over the phone.
  • Organized and detail oriented, with the ability to multitask.
  • Experienced in bookkeeping using QuickBooks is preferred.
  • Able to work independently without supervision.
Key Benefits:
  • Full-time, 32-40 hours/week.
  • Bonus opportunities.

Compensation: $18.00 - $20.00 per hour

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Floor Coverings International Corporate.

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Why Work for Us?

No experience required
Annual convention in Mexico
Paid training and company car for appointments
Extensive training programs and support
Opportunity for growth and advancement