Our unique shop-at-home model allows customers to get perfect new floors without leaving their home and our 350,000+ customers give us an average of 4.8 star rating. That's a big reason why we are growing six times faster than our competitors and why we have an immediate need hire Production Coordinators across the nation. We are looking for hard-working, service-minded individuals.

The Floor Coverings International Project Coordinator is responsible for delivering the installation of a job to the level of expectation set in the sale of the project. This position is the key to ensuring that customers have a positive experience and that jobs are produced both efficiently and profitably.

Job Details & Perks:

No experience required
Paid training provided
Full-time
Company vehicle or mileage provided for work appointments

Key Responsibilities:

Act as main POC (point of contact) for customer once sale is closed by Design Associate
Meet with branch staff weekly to discuss recent sales and review customer expectations and product orders.
Site visits and follow up on delivery of materials required and ordered before job start at Oldsmar warehouse .
Schedule the job to meet the schedule of customer and installers.
Update the customer ongoing on details of installation by keeping them informed of start date and time and clarifying the work that will be done.
Communicate job progress daily with installers and customer, determ
Discuss and obtain written permission for any changes in contracted work.
Coordinating any in the field purchase requirements to complete job
Deliver on expectations contracted in the sales process.
Walk the customer through job at completion and collect final payment.
Manage job to hit profit objective..
Resolve conflicts and complaints immediately.
Be available for Local Events and Shows.
Complete every job activities to include providing installers with tshirts, yard signs and placement of door hangers
Continue to educate self on new flooring.
Attend weekly meeting with Franchise Owner and team at scheduled time.
Updates logged daily with status of job and upcoming schedule.
Work weekly and monthly to hit sales installation goals.
Make decisions and act in accordance with Floor Covering International’s core values and mission.

Qualifications:

Leadership skill to manage installers and handle conflict appropriately.
Excellent customer service focused communication skills.
Able to maintain organization while working on multiple sites.
Able to problem solve productively.
Able to make reasonable decisions.
Portrays a professional image.

Compensation: $40,000.00 per year

Floor Coverings International is the #1 mobile flooring franchise in North America. Our unique shop-at-home model allows customers to get perfect new floors without ever leaving their home. Our 400,000+ customers give us an average 4.8 star rating. That's a big reason why we're growing six times faster than our competitors. This rapid growth has increased our immediate need to keep up with demand by increasing the size of our teams. If you are a service-minded individual who loves to have fun – we are the company for you!

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Floor Coverings International Corporate.

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