Responsive recruiter

Benefits:

401(k)
Bonus based on performance
Competitive salary
Opportunity for advancement
Paid time off
Training & development

About Us

Floor Coverings International (FCI) is recognized as the best flooring company in North American. With hundreds of offices across the country, we are rapidly expanding our presence across western Washington.

FCI of Redmond is part of that expansion. We are a locally owned and operated residential flooring company that sells and installs all types of flooring, including carpet, hardwood, and luxury vinyl. Our goal is to provide the best customer experience in the flooring industry, from when the customer first calls us to when they sign-off on the successful completion of their project.

With rapid growth planned for the next few years, the successful candidate will have many opportunities to take on additional responsibilities and learn new skills.

About You

The successful Production Manager will have the following skills and experiences:

- Customer Obsession. Your primary focus is to deliver a great customer experience for every flooring project that we do. As part of this, you recognize the importance of timely, accurate customer communications and understanding exactly what the customer is looking for in their flooring project.

- Flooring installation. You will understand all the steps required to successfully install flooring according to the manufacturer’s specifications. You will have a good working knowledge of home construction, including subfloors and stairs, and know how different subfloor types and grade levels affect floor installation.

- Attention to Detail. Our customers expect us to deliver 100% quality, every time. This means having a eye for detail, ensuring that nail holes are covered, transitions installed correctly, and no short-cuts are taken.

- Problem solving. You will be self-sufficient and able to trouble-shoot and resolve problems independently, without the need for supervision.

- Supervision. You have overseen the work of others and know how to get the best out of the people you supervise.

Job Description

FCI of Redmond, WA is looking for a Production Manager to join our growing team. This critical role ensures that we deliver on our promise of providing the best customer experience in the flooring industry.

You will be responsible for overseeing the production process for all our flooring projects, ranging from half-day bathroom LVT installations to multi-week, whole-home hardwood installations that include sanding and finishing.

The core responsibilities for this role include:

- Work closely with the President, Office Manager, and future Design Associates after every sale is landed to ensure a complete understanding of the job.

- Source and order materials for each job, balancing the need for efficiency and profitability.

- Select and supervise the best installation team for each job.

- Ensure all materials are ready prior to starting each job. This may include painting, staining, or trimming materials in our warehouse and delivering materials to the jobsite.

- Assist in installations where necessary and occasionally do small installations or repairs yourself.

- Conduct regular customer check-ins, sharing information and updating customers on progress.

- Complete a final walk-through with the customer with the goal of receiving a positive online review.

Additional job requirements include:

- Ability to drive a forklift truck

- Ability to lift and carry up to 80 lbs of material

- Work with hand tools and power tools, along with paints, stains, and finishes

- Resolve any customer complaints with urgency

- Assist the Office Manager in accurate invoicing

- Work Home Show booths as needed (up to 4 per year), which may include weekend hours

- Conduct occasional sales visits when the President or Design Associate is unavailable

Compensation: $25.00 - $33.00 per hour

Floor Coverings International is the #1 mobile flooring franchise in North America. Our unique shop-at-home model allows customers to get perfect new floors without ever leaving their home. Our 400,000+ customers give us an average 4.8 star rating. That's a big reason why we're growing six times faster than our competitors. This rapid growth has increased our immediate need to keep up with demand by increasing the size of our teams. If you are a service-minded individual who loves to have fun – we are the company for you!

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Floor Coverings International Corporate.

(if you already have a resume on Indeed)