Responsive recruiter

Benefits:

401(k) matching
Bonus based on performance
Competitive salary
Opportunity for advancement
Paid time off
Training & development

Job Title: Office Manager
Location: Gainesville, GA

Company Overview:

Floor Coverings International is a locally owned and operated franchise dedicated to delivering exceptional flooring solutions with a personal touch. Our commitment to quality and customer service aims to make a lasting, positive impact on both our clients and the local community.

Position Overview:

As the Office Manager at Floor Coverings International, you will be an essential part of our Team, driving business operations and enhancing the customer experience behind the scenes. You’ll act as the primary point of contact for clients, managing communications and overseeing projects from start to finish to ensure complete satisfaction. This role demands strong leadership, outstanding multitasking abilities, meticulous attention to detail to uphold our high standards, and exceptional communication skills. You will play a key role in maintaining a positive, efficient office environment that contributes to the success and growth of our franchise.

Key Responsibilities:

Customer Relationship Management: Build and nurture strong, lasting relationships with clients to ensure satisfaction.
Scheduling: Coordinate and manage lead appointments for the sales team, ensuring efficient use of time and resources.
Marketing Support: Assist in executing local marketing tactics to generate leads and drive customer engagement. This would include, but is not limited to, monitoring social media accounts.
Collaboration: Conduct weekly meetings to review new sales and current projects.
Project Coordination: Schedule and oversee job timelines, keeping both customers and installers informed of start dates and updates.
Conflict Resolution: Address and resolve issues with customers, installers, and vendors to maintain smooth project flow.
QuickBooks: Ability to manage data entry, ensuring accuracy and timely updates is a plus.
Administrative Tasks: Maintain up-to-date job status and manage daily office operations.
Customer Satisfaction: Consistently strive for a 5/5 star rating, maintaining exceptional service standards throughout the customer journey.

What We’re Looking For:

Experience: Proven experience in office/production/operations management, particularly in flooring or a related industry.
Communication Skills: Excellent verbal and written communication, capable of managing phone and in-person interactions effectively.
Organized and Detail-Oriented: Strong ability to multitask, prioritize, and maintain attention to detail.
Proactive and Independent: Able to work without supervision, anticipate needs, and make decisions confidently.
Tech Savvy: Proficient in using computer systems and software for scheduling, tracking, and project management.
Leadership Abilities: Experience in managing crews, coordinating projects, and maintaining workflow efficiency.

Compensation, Benefits and Perks:

Competitive Salary: $45,000-$55,000/year, based on experience.
Bonus Opportunities: incentives to reward your success.
401(k) with Match: Build your future with employer contribution options.
Paid Time Off: PTO to support work-life balance, including but not limited to National Holidays.
Company-Provided Equipment: Laptop and necessary technology for productivity.
Supportive Work Environment: Woman-owned, team-oriented culture focused on growth and development.
Professional Development: Paid training and ongoing learning opportunities.
Full-Time Schedule: Monday through Friday (with occasional weekends for trade/vendor shows)

About the local owner:
Clayton is the owner of Floor Coverings International in Gainesville, GA. Married for 24 years, he and his wife have two daughters, ages 17 and 20. His wife has homeschooled their daughters since first grade, with their youngest still at home. Their oldest is preparing for marriage. They also have two dogs.

A dedicated family man and active member of his local church, Clayton prioritizes integrity and strong relationships, values he brings to his business. He aims to create a work environment built on respect, teamwork, and growth.

Outside of work, Clayton and his family enjoy hiking, kayaking, and boating. He chose to invest in an FCI franchise to step away from the corporate world and build something meaningful. Owning his own business allows him to make decisions that matter, foster a family-friendly workplace, and provide opportunities for others to grow.

Clayton is committed to delivering quality flooring solutions and building a team where hard work is valued, and employees have a path to success.

Ready to Join Our Team?
If you’re a proactive and organized professional with a passion for delivering exceptional service and contributing to a growing business, we want to hear from you! Apply today to become a key member of our Floor Coverings International family in Gainesville, GA

Compensation: $45,000.00 - $55,000.00 per year

Floor Coverings International is the #1 mobile flooring franchise in North America. Our unique shop-at-home model allows customers to get perfect new floors without ever leaving their home. Our 400,000+ customers give us an average 4.8 star rating. That's a big reason why we're growing six times faster than our competitors. This rapid growth has increased our immediate need to keep up with demand by increasing the size of our teams. If you are a service-minded individual who loves to have fun – we are the company for you!

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Floor Coverings International Corporate.

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