Project Coordinator - Production Specialist
Full Time • Fall River
Project Coordinator - Production Specialist
Floor Coverings International of Fall River
Floor Coverings International of Fall River
Full-Time Position, Fall River, Massachusetts
About Us:
Floor Coverings International (FCI) is the #1 mobile flooring franchise in North America, providing a unique in-home flooring experience to our customers. With over 400,000 satisfied clients, we continue to grow rapidly, outpacing competitors by six times. This growth has created an immediate need to expand our team of passionate, service-oriented professionals. As a Project Coordinator (Production Specialist), you'll play a key role in the continued success and expansion of our company, with the opportunity for career growth.
Key Responsibilities & Tasks:
- Customer relationship management: act as the primary point of contact for customers from the moment the sale is closed, ensuring satisfaction and clear communication throughout the project.
- Project coordination: schedule and coordinate projects to align with customer needs and installer availability. This includes site visits, reviewing orders and overseeing the timely delivery of materials before the job begins.
- Job scheduling & communication: update customers on start dates, timelines and the scope of work. Ensure customers are informed about the progress of the installation and any changes made during the project.
- Team collaboration: meet with branch staff weekly to discuss sales, customer expectations and product orders. Participate in weekly meetings with the Franchise Owner and team.
- Installer & vendor management: manage installer relationships, ensuring high-quality and timely service. Oversee vendor relationships and resolve any issues that arise during the job.
- Conflict resolution: address and resolve conflicts and customer complaints promptly, maintaining positive relationships and ensuring customer satisfaction.
- On-site quality control: conduct regular job site visits to ensure work meets company standards and customer expectations.
- Documentation & accountability: ensure proper documentation of each project, including before-and-after photos. Keep track of job status and updates in the system.
- Sales & performance goals: work towards meeting weekly and monthly sales and installation goals, maintaining a focus on profitability and customer satisfaction.
- Job completion: walk the customer through the finished project, ensuring everything meets expectations and collect final payments.
- Hands-on support: provide support in the field as needed, leveraging your flooring experience to troubleshoot issues, guide installers and ensure quality craftsmanship.
- Event & show participation: represent the company at local events and shows when required.
Qualifications:
- Flooring installation experience and knowledge preferred; some sales experience preferred.
- Proven background in project management, with hands-on expertise to assist and support crews during the installation process.
- Leadership & communication: strong leadership skills to manage installers and handle conflict effectively. Excellent communication skills, both in-person and over the phone.
- Organization & multitasking: ability to manage multiple projects simultaneously and stay organized.
- Problem solving: demonstrated ability to resolve challenges productively and make decisions independently.
- Professional image: maintain a professional appearance and attitude, embodying the core values of Floor Coverings International.
- Tech-savvy: comfortable using various computer systems to track progress and communicate with customers and installers.
- Growth-oriented: excited to contribute to a fast-paced, high-growth business, with a mindset focused on continuous improvement.
- High school diploma required; college degree preferred.
- Must have a vehicle to transport materials; truck/van preferred.
- Valid driver’s license and clean driving record.
- Must be able to pass a company background check.
- Must be comfortable with working in a team atmosphere and communicating effectively with customers and colleagues.
- Bilingual (English/Spanish) is a plus.
Compensation & Benefits:
- Company vehicle or mileage reimbursement for work-related appointments.
- Competitive salary: $55,000 - $65,000, based on experience.
- Bonus opportunities to accelerate your growth.
- Paid vacation and holidays, including national holidays.
- Paid training, annual company convention in Mexico and opportunities for advancement.
- Locally owned – friendly, supportive and team-oriented workplace.
- Full-time schedule: Monday through Friday (some weekends may be required).
- Company-provided computer to support productivity.
- Free uniforms.
Physical & Working Conditions:
- Sitting 70% of the time (office, client homes and driving to appointments).
- Standing/walking 30% of the time.
- Lifting up to 50 pounds to carry flooring materials into client homes.
- Frequent interaction with clients and team members, requiring strong customer service skills.
Core Values & Performance Standards:
- Integrity, attitude and quality: We value a positive attitude, honesty and attention to detail.
- Deliver what you promise and respect individuals, maintaining a high level of professionalism in all tasks.
- Pride in your work and an ongoing commitment to quality and continuous improvement.
- Engage with your community and help make the work fun for everyone involved.
Compensation: $55,000.00 - $65,000.00 per year
Floor Coverings International is the #1 mobile flooring franchise in North America. Our unique shop-at-home model allows customers to get perfect new floors without ever leaving their home. Our 400,000+ customers give us an average 4.8 star rating. That's a big reason why we're growing six times faster than our competitors. This rapid growth has increased our immediate need to keep up with demand by increasing the size of our teams. If you are a service-minded individual who loves to have fun – we are the company for you!
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Floor Coverings International Corporate.
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No experience required
Annual convention in Mexico
Paid training and company car for appointments
Extensive training programs and support
Opportunity for growth and advancement