Responsive recruiter

Benefits:

Bonus based on performance
Company parties
Competitive salary
Paid time off
Training & development

Job Title: Office Manager
Location: 1954 Airport Road, Ste 116 Chamblee, GA 30341

Company Overview:

Floor Coverings International is a locally owned and operated franchise dedicated to delivering exceptional flooring solutions with a personal touch. Our commitment to quality and customer service aims to make a lasting, positive impact on both our clients and the local community.

Position Overview:

As the Office Manager at Floor Coverings International, you will be an essential part of our team, driving business operations and enhancing the customer experience behind the scenes. You’ll act as the primary point of contact for clients, managing communications and overseeing projects from start to finish to ensure complete satisfaction. This role requires strong leadership, outstanding multitasking abilities, and outstanding communication skills to uphold our high standards. Your ability to create a welcoming and structured office environment will be instrumental in the success and growth of our franchise.

Key Responsibilities:

Customer Relationship Management: Build and nurture strong, lasting relationships with clients to ensure satisfaction.
Scheduling: Coordinate and manage lead appointments for the sales team, ensuring efficient use of time and resources.
Marketing Support: Assist in executing local marketing tactics to generate leads and drive customer engagement.
Business Development: Identify and pursue growth opportunities, including partnerships, referrals, and sponsorships, to drive revenue and expand the business.
Event Support: Assist in planning, organizing, and participating in home shows, vendor events, and other community events to promote the business and generate leads.
Collaboration: Conduct weekly meetings to review new sales and current projects.
QuickBooks: Communicate with, and supply data to, bookkeeper on a regular basis.
Administrative Tasks: Maintain up-to-date job status and manage daily office operations.
Customer Satisfaction: Consistently strive for a 5/5 star rating, maintaining exceptional service standards throughout the customer journey.

What We’re Looking For:

We're Growing: We are looking for someone who wants to be part of a team that values diversity, inclusion, and excellence. We are a company with a profit AND a public benefit purpose.
Experience: Proven experience in office/production/operations management; knowledge of the flooring industry is a significant asset, but not a requirement.
Communication Skills: Excellent verbal and written communication, capable of managing phone and in-person interactions effectively. Bilingual English/Spanish is a standout skill but not a requirement.
Organized and Detail-Oriented: Strong ability to multitask, prioritize, and maintain attention to detail.
Proactive and Independent: Able to take action in complex environments, anticipate needs, and make decisions confidently.
Tech Savvy: Proficient in using computer systems and software for scheduling, tracking, and project management (Salesforce, Outlook, Google Suite, Excel, etc).
Leadership Abilities: Experience in coordinating projects and maintaining workflow efficiency.

Compensation, Benefits and Perks:

Competitive Salary: $50,000- $60,000 based on experience.
Bonus Opportunities: Incentives to reward your success.
Paid Time Off: PTO to support work-life balance, including but not limited to National Holidays.
Company-Provided Equipment: Laptop and necessary technology for productivity.
Supportive Work Environment: Team-oriented culture focused on growth and development.
Professional Development: Paid training and ongoing learning opportunities.
Full-Time Schedule: Monday through Friday, with occasional weekends for events.

Meet the local owner:
Kim is proud to join the Floor Coverings International family as the newest franchise owner in Georgia. A devoted husband of 22 years and father to one child, Kim brings a deep sense of purpose, community, and service to everything he does.

An avid cyclist, Kim enjoys finding out-of-the-way routes and finds joy in exploring the state's natural beauty in his downtime. Beyond his personal passions, Kim is highly engaged in his community, with a special commitment to youth development and public education. He believes in empowering young people with the tools and opportunities they need to grow into successful adults.

Kim is the founder of the Cross Keys Foundation, supporting public education in the "Cross Keys" area of DeKalb County, GA, through college scholarships, classroom grants, and advocacy.

A civic-minded business person, Kim embedded his passion for public education into his business.

As a Public Benefit Corporation, the company has joined its profit motive with an additional purpose: growing workforce capabilities by supporting Career and Technical Education (CTE) for students in local public schools. Under his leadership, the company will fund scholarships, promote hands-on learning, and facilitate apprenticeships in the trades.

The company actively supports opportunities for skill development for DeKalb County area youth through practical application, measuring success by tracking the number of internships—both paid and unpaid—and scholarships aligned with post-secondary career goals.

With a heart for service and a strong entrepreneurial spirit, Kim is excited to build a successful business while continuing to uplift his community and invest in the next generation.

https://www.crosskeysfoundation.org/

Ready to Join Our Team?
If you’re a proactive and organized professional with a passion for delivering exceptional service and contributing to a growing business, we want to hear from you! Apply today to become a key member of our Floor Coverings International family in Chamblee, GA!

Compensation: $50,000.00 - $60,000.00 per year

Floor Coverings International is the #1 mobile flooring franchise in North America. Our unique shop-at-home model allows customers to get perfect new floors without ever leaving their home. Our 400,000+ customers give us an average 4.8 star rating. That's a big reason why we're growing six times faster than our competitors. This rapid growth has increased our immediate need to keep up with demand by increasing the size of our teams. If you are a service-minded individual who loves to have fun – we are the company for you!

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Floor Coverings International Corporate.

(if you already have a resume on Indeed)