Responsive recruiter

Benefits:

401(k)
Bonus based on performance
Competitive salary
Paid time off
Training & development

Job Title: Office Manager / Customer Experience Manager
Location: 2917 S 1st Street, Rogers, AR 72758
Compensation: $45,000–$55,000 + Bonus Potential
Schedule: Full-Time | Monday–Friday | Occasional weekends for trade or vendor shows

Join a Business That Feels Like Family

At Floor Coverings International, we recognize that exceptional customer experiences start behind the scenes—with a well-run office and a team that’s passionate about service. As Office Manager and Customer Experience Manager, you’ll not only oversee daily operations but also serve as the central hub of communication and support, ensuring every customer receives a 5-star experience from start to finish. You’ll be the glue that holds our operation together, ensuring each customer interaction—from the first phone call to project completion—is handled with professionalism, care, and excellence.

Perks & Benefits:

Salary range: $45,000-$55,000
Bonus opportunities based on performance
Paid Time Off (PTO) and Holidays
Annual Convention Opportunity in Mexico
401K opportunities
Office-based with minimal customer-facing interactions

What We’re Looking For:

2+ years of experience in office management, operations, or customer service leadership
A passion for creating and maintaining 5-star customer experiences
Confident communicator—especially over the phone—with exceptional problem-solving skills
Highly organized and capable of managing multiple calendars, crews, and customer needs
Tech-savvy: Comfortable using CRM software, Quickbooks, Office Suite, spreadsheets, and scheduling tools (Salesforce is a plus)
Social media savvy—able to keep our digital presence fresh with project updates
A self-starter who enjoys taking ownership and improving systems
Experience in the home service or construction industry is a plus

Key Responsibilities:

Serve as the central point of communication for the office—keeping customers, crews, and the sales team aligned and informed
Oversee daily office operations, ensuring all administrative and logistical tasks are running smoothly
Manage the full customer journey—from initial inquiry through project wrap-up—with empathy, care, and attention to detail
Schedule in-home appointments for the sales team promptly and accurately
Resolve customer concerns with professionalism, urgency, and positivity
Upload weekly before-and-after photos to social media and Google Business to showcase project success
Assist with local marketing campaigns and attend networking events to build brand recognition
Order, receive, and manage job-specific product deliveries and inventory
Track job timelines, communicate updates, and ensure smooth installation coordination
Foster a culture of excitement, trust, and excellence with every customer and team interaction

Meet Rob- the owner of the local territory
Rob and his wife, Elizabeth, have been happily married for 29 years. Elizabeth is a dedicated educator in the Bentonville School District, and together they’ve called Northwest Arkansas home for the past 13 years. They’re excited to serve the community they’ve grown to love.

Rob and Elizabeth have two sons: Drew, who lives in the Denver area with his wife, Lexi, and David, a recent University of Arkansas graduate now living in Fayetteville. The whole family shares a love for Razorback football and basketball—and they’re loyal New Orleans Saints fans during NFL season.

When he’s not working or cheering on his teams, Rob enjoys woodworking. It’s his favorite way to relax and recharge while creating something meaningful. As a family, they value quality time, strong connections, and giving back to the community they proudly call home.

If you're a proactive problem-solver who loves to organize, support others, and take pride in your work—we’d love to meet you. Help us build something special in Northwest Arkansas, one 5-star customer experience at a time.

Apply today and bring your passion for people and process to a company that values both.

Compensation: $45,000.00 - $55,000.00 per year

Floor Coverings International is the #1 mobile flooring franchise in North America. Our unique shop-at-home model allows customers to get perfect new floors without ever leaving their home. Our 400,000+ customers give us an average 4.8 star rating. That's a big reason why we're growing six times faster than our competitors. This rapid growth has increased our immediate need to keep up with demand by increasing the size of our teams. If you are a service-minded individual who loves to have fun – we are the company for you!

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Floor Coverings International Corporate.

(if you already have a resume on Indeed)