Responsive recruiter

Benefits:

Bonus based on performance
Competitive salary
Paid time off
Training & development

Job Title: Customer Experience Office Manager
Location: 12301 Grant Street, Unit 120, Thornton, CO 80241
Compensation: $45,000–$55,000 + Bonus Potential
Schedule: Full-Time | Monday–Friday | Occasional weekends for trade or vendor shows

Join a Business That Feels Like Family

At Floor Coverings International, we recognize that exceptional customer experiences start behind the scenes—with a well-run office and a team that’s passionate about service. As the Customer Experience Office Manager, you’ll not only oversee daily operations but also serve as the central hub of communication and support, ensuring every customer receives a 5-star experience from start to finish. You’ll be the glue that holds our operation together, ensuring each customer interaction—from the first phone call to project completion—is handled with professionalism, care, and excellence.

Perks & Benefits:

Salary range: $45,000-$55,000
Bonus opportunities based on performance
Paid Time Off (PTO) and Holidays
Office-based with minimal customer-facing interactions

What We’re Looking For:

2+ years of experience in office management, operations, or customer service leadership
A passion for creating and maintaining 5-star customer experiences
Confident communicator—especially over the phone—with exceptional problem-solving skills
Highly organized and capable of managing multiple calendars, crews, and customer needs
Tech-savvy: Comfortable using CRM software, Quickbooks, Office Suite, spreadsheets, and scheduling tools (Salesforce is a plus)
Social media savvy—able to keep our digital presence fresh with project updates
A self-starter who enjoys taking ownership and improving systems
Experience in the home service or construction industry is a plus

Key Responsibilities:

Serve as the central point of communication for the office—keeping customers, crews, and the sales team aligned and informed
Oversee daily office operations, ensuring all administrative and logistical tasks are running smoothly
Manage the full customer journey—from initial inquiry through project wrap-up—with empathy, care, and attention to detail
Schedule in-home appointments for the sales team promptly and accurately
Resolve customer concerns with professionalism, urgency, and positivity
Upload weekly before-and-after photos to social media and Google Business to showcase project success
Assist with local marketing campaigns and attend networking events to build brand recognition
Order, receive, and manage job-specific product deliveries and inventory
Track job timelines, communicate updates, and ensure smooth installation coordination
Foster a culture of excitement, trust, and excellence with every customer and team interaction

Meet Paul – Owner, Floor Coverings International of Brighton, CO

Paul is the proud new owner of Floor Coverings International in Brighton, Colorado. With over 30 years of experience in the technology industry, Paul brings a strong background in leadership, systems, and customer service to his new venture. His transition into the flooring industry was driven by a desire to work in a business that offers essential services people truly need—and where he can make a direct impact in his local community.

What drew Paul to Floor Coverings International was the proven structure and ongoing support offered by the franchise. He appreciates the company’s customer-focused approach and high-quality service model, which aligns perfectly with his own values.

Paul and his wife are proud parents of two daughters and are deeply rooted in their community. They are excited to grow their family business while serving their neighbors and helping homeowners bring their flooring visions to life.

Apply today and bring your passion for people and process to a company that values both.

Compensation: $45,000.00 - $55,000.00 per year

Floor Coverings International is the #1 mobile flooring franchise in North America. Our unique shop-at-home model allows customers to get perfect new floors without ever leaving their home. Our 400,000+ customers give us an average 4.8 star rating. That's a big reason why we're growing six times faster than our competitors. This rapid growth has increased our immediate need to keep up with demand by increasing the size of our teams. If you are a service-minded individual who loves to have fun – we are the company for you!

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Floor Coverings International Corporate.

(if you already have a resume on Indeed)