Responsive recruiter

Benefits:

Bonus based on performance
Competitive salary
Paid time off
Training & development

Marketing & Office Manager – Flooring & Home Improvement
Location: Appleton, WI (On Site)
Employment Type: Full-Time with PTO
Salary Range: $24-$30/hr + bonus opportunities

Ready to Build Something Awesome?

This isn’t just another desk job — it’s a front-row seat to helping grow the Floor Coverings International brand from the ground up in our hometown market.

We’re a family-owned, fast-growing flooring and home improvement company looking for a savvy, high-energy Marketing & Office Manager to join us on the journey. You’ll wear multiple hats — from local marketing and event planning to running our daily operations — and your ideas will shape how we grow.

If you’re an organized go-getter who’s equal parts creative and customer-focused, this could be your dream job.

What You’ll Do — A Little Bit of Everything, and That’s the Fun Part

Marketing & Community Engagement

Post fresh, engaging content on social (FB, Insta, LinkedIn) that tells our story and highlights our work.
Plan and host local events — home shows, farmers markets, grand openings — you’re the face of our brand!
Activate national marketing campaigns locally through social media and events.
Coordinate with digital marketing partners to ensure we’re hitting the mark online and maximizing our return on ad spend — SEO, ads, web presence.
Build real relationships with realtors, property managers, contractors, and community orgs.
Represent us at networking groups like BNI and the Chamber of Commerce — and bring your elevator pitch.

Operations & Office Management

Be the welcoming face and voice of our studio — answer calls, greet visitors, manage deliveries.
Stay on top of the phone system so every call finds the right person.
Turn website and phone leads into scheduled appointments (bonus: you’re great with follow-up).
Order flooring & materials, manage logistics, and enter invoices into QuickBooks.
Help set up vendor/installer accounts, and support project scheduling
Keep us organized in Salesforce and QuickBooks — from lead to close.
Ensure every customer experience ends on a high note — follow-ups, thank-you notes, and yes… review requests.

What We’re Looking For

2+ years in office admin, customer service, or marketing (flooring or home services is a big plus).
Comfortable being independent — you take initiative, stay on top of tasks, and keep things moving.
A natural storyteller with a love for social media. Bonus: you dabble in content creation or editing.
Tech-literate and willing to learn — especially with platforms like Salesforce, Quickbooks, Social Media, phone and payments systems.
Organized, resourceful, and able to manage multiple balls in the air (without dropping any).
A people-person — because creating great customer experiences is just who you are.
Open to attending occasional weekend or after-hours events.

Why You’ll Love Working With Us

This is your chance to grow with a growing company — and help shape what it becomes.
We’re family-owned and people-first — we care about craftsmanship, community, and culture.
Your voice will be heard — we welcome ideas, not just task-doers.
No two days are the same — and we mean that in the best way.
Competitive pay, performance bonuses, and lots of room to grow your role over time.

About the local owners:
Glenn and his wife, Angela, have called Appleton home since 2014 after relocating from the Milwaukee area. Angela grew up in nearby Neenah, WI, while Glenn is originally from Brown Deer, WI. Married for 22 years, they have two sons, Evan (17) and Alex (15), who keep them busy with their involvement in cross country, track, football, and band.

As an active family, they love spending time outdoors—hiking, biking, fishing, boating, and relaxing at their lake house in northern Wisconsin. They are also lifelong Green Bay Packers fans, with deep family ties to the team through multiple generations of season ticket holders.

Professionally, Glenn brings 24 years of experience in engineering and design, as well as seven years as the owner of TBC Metalworks, a successful metal fabrication business in Green Bay. Under his leadership, the company grew to $1.3 million in revenue with a team of ten employees before he and Angela sold the business in 2022. Angela has an impressive 27-year career in operations and supply chain management, including 15 years in senior leadership roles, managing teams of up to 75 employees and budgets up to $30 million.

Now, Glenn and Angela are excited to bring their expertise and passion for business to Floor Coverings International in Appleton. They were drawn to FCI for its strong business model, proven marketing and operational systems, and supportive network of franchise owners. With the home improvement and flooring market experiencing steady growth, they saw an excellent opportunity to build a thriving business in a new and expanding territory.

Their vision is to not just work in the business but grow and scale it, creating opportunities for employees and delivering an exceptional customer experience. Their high standards of accountability, attention to detail, and dedication to continuous learning will help them build a business where everyone wins—customers, employees, and the community.

They look forward to serving Appleton and the surrounding areas, helping homeowners bring their flooring visions to life with quality products and outstanding service.

Curious about our story? https://bit.ly/44DNJrg

Ready to Join the Team?

If this sounds like your kind of adventure, let’s chat.
Apply now — and let’s build something great together.

Compensation: $24.00 - $30.00 per hour

Floor Coverings International is the #1 mobile flooring franchise in North America. Our unique shop-at-home model allows customers to get perfect new floors without ever leaving their home. Our 400,000+ customers give us an average 4.8 star rating. That's a big reason why we're growing six times faster than our competitors. This rapid growth has increased our immediate need to keep up with demand by increasing the size of our teams. If you are a service-minded individual who loves to have fun – we are the company for you!

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Floor Coverings International Corporate.

(if you already have a resume on Indeed)