All Jobs
All Jobs
Office and Customer Service Manager Sarasota

Office and Customer Service Manager

Full Time • Sarasota
Responsive recruiter
Benefits:
  • Bonus based on performance
  • Competitive salary
  • Opportunity for advancement
  • Paid time off
  • Training & development
Office and Customer Service Manager
Floor Coverings International
423 Central Avenue, Sarasota FL

Are you organized, driven, focused, efficient with your time, customer-focused, and ready to take on a leadership role where no two days are the same? Join Floor Coverings International, where we bring design, customer care, and project management together to deliver beautiful flooring solutions. We’re seeking an Office and Customer Service Manager to oversee daily operations, facilitate vendor and customer relationships, and ensure a 5-star experience for every client.

What You’ll Do:
As our Office and Customer Service Manager, you’ll be the central point of our operations—balancing office management, customer service, scheduling, vendor communication, and administrative tasks.
  • Book flooring appointments and set up the sales team for success.
  • Review new jobs and JotForms (work orders).
  • Join daily calls with Design Associates to review schedules.
  • Confirm appointments, check voicemails, and return calls.
  • Receive deliveries and update the Production Calendar.
  • Call new leads and send customer texts.
  • Update Customer Payment Summary, Hyfin, and Salesforce with jobs and payments.
  • Send final payment requests, Care & Warranty details, and Google review links.
  • Collect before-and-after project photos.
  • Communicate with vendors and reps about product details or pricing.
  • Support customer inquiries throughout the day.
  • Support the owners with Quickbooks and job costing.
  • Support the owners with marketing initiatives.

Key Responsibilities
  • Build and maintain strong vendor and customer relationships.
  • Post social media accounts and assist with local marketing.
  • Track and submit expenses and receipts; maintain customer folders.
  • Assist with job costing and payment tracking.
  • Support sales staff with weekly reporting, meetings and customer order reviews.
  • Order products accurately and follow up on deliveries.
  • Obtain written permission for any changes in contracted work.
  • Update InspireNet daily and submit GS&R Prep forms weekly.
  • Manage sample inventory and assist with research/sourcing.
  • Track inventory for stocked items.
  • Help plan and support 6–12 events per year.
  • Assist customers in the Design Studio when needed.
  • Act in alignment with Floor Coverings International’s core values and mission.

What You Bring
  • A sales-driven organization mindset.
  • Very strong work ethic.
  • Integrity and strong customer service skills.
  • Team player who collaborates well but can also work independently. 
  • Team player who collaborates well.
  • Excellent organizational skills and attention to detail.
  • Tech savvy, comfortable with Excel, Salesforce, and digital tools.
  • Growth mindset with reliability, diligence, and strong follow-through.
  • Basic Quickbooks Online skills, with ability to grow.

Why Join Us?
  • Supportive, family-like team culture.
  • Growth opportunities as the business expands.
  • Hands-on training and professional development.
  • A role where your leadership directly impacts success.
  • The office manager role is the heartbeat of our organization. You will be an
    integral part of the sales, production and management teams, and work closely
    with the owners of the company.

Benefits
  • Health Benefits stipend
  • Paid Vacation
  • Paid Holidays
  • Bonus Opportunity
Schedule & Pay
  • Full-time (Monday–Friday, occasional events)
  •  $45,000-$60,000-Competitive pay based on experience 
  • Growth potential with a fast-growing company

Meet Steve & Allison – Owners of Floor Coverings International, Sarasota

Steve and Allison are the proud owners of the Sarasota Floor Coverings International franchise. They moved to the area two years ago with their three children and their dog, embracing all that Sarasota has to offer.

When they’re not running their thriving business, they enjoy boating, spending quality time with family, and exploring the vibrant local community. Both Steve and Allison are passionate about delivering a stellar experience to their neighbors, friends, and customers, ensuring every interaction reflects their commitment to excellence, integrity, and care.

Their approach combines professionalism with a personal touch, making every project and client relationship feel valued and supported.

If you’re organized, proactive, and excited to manage operations while delivering a stellar customer experience, we’d love to hear from you! Apply today and help us deliver the #1 flooring experience in North America.
Compensation: $45,000.00 - $60,000.00 per year




This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Floor Coverings International Corporate.

(if you already have a resume on Indeed)

Or apply here.

* required fields

Location
Or
Or

Why Work for Us?

No experience required
Annual convention in Mexico
Paid training and company car for appointments
Extensive training programs and support
Opportunity for growth and advancement