Floor Coverings International is the #1 mobile flooring franchise in North America. Our unique shop-at-home model allows customer to get perfect new floors without over leaving their home. Our 350,000 + customers give us an average 4.7 star rating. That’s a big reason why we’re growing six times faster than our competitors and why we have an immediate need to hire hard-working, service-minded individuals who love to have fun.

Our Office Manager is key to the growth of Floor Coverings International of Austin. A successful office manager will be pivotal in facilitating the increase in proposals written by design associates, assist with financial entry and ordering as well as with marketing efforts.

Duties & Responsibilities

Customer Relationship Management & Marketing

· Ensure customer records are managed for proper contact data and customer relationship management

· Promptly and properly schedule all leads to appointments for sales team

· Follow-up on open proposals

· Support and participate in home shows as necessary

· Support local marketing efforts as needed

· Keep show room and office organized and presentable

· Assist in development, management and delivery of local marketing tactics

· Resolve customer conflicts

Financials

· Track, prepare and manage timely payment of business related expenses

· Accurately update QuickBooks daily for all income and expenses

· Complete job costing reports within 24 hours of job installation completion

· Recording financial transaction details

Production

· Meet with sales staff weekly to discuss recent sales and review

o Customer expectations

o Product orders

· Order all product required for jobs accurately and follow-up on delivery

· Coordinate and schedule installation jobs to meet the customer and installer schedules

· Communicate with installers and customers to schedule start date and time

Continuous Improvement

· Attend weekly meeting with Franchise Owner at scheduled time

· Work weekly and monthly to meet goals

· Be available to attend training seminars

· Make decisions and act in accordance with Floor Coverings Internationals core values and mission

Goals

· Assist company in averaging 8 appointments per week per mobile showroom each month via lead generation and slippage

· Complete accurate daily, weekly and monthly accounting in QuickBooks

Qualifications

Successful Office Manager qualities may include:

· Able to work independently without supervision

· Strong communication skills, particularly over the phone

· Experience in bookkeeping and QuickBooks

· Solutions oriented

· Experience with Microsoft Excel

· Organized, detail oriented and able to multi-task

· Strong values – personally and professionally

· Positive attitude

· Problem solving skills

· Sales experience a plus

· Design experience a plus

Compensation: $18.00 per hour

Floor Coverings International is the #1 mobile flooring franchise in North America. Our unique shop-at-home model allows customers to get perfect new floors without ever leaving their home. Our 400,000+ customers give us an average 4.8 star rating. That's a big reason why we're growing six times faster than our competitors. This rapid growth has increased our immediate need to keep up with demand by increasing the size of our teams. If you are a service-minded individual who loves to have fun – we are the company for you!

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Floor Coverings International Corporate.

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