Join Our Team as a Customer Experience Manager with Floor Coverings International!

At Floor Coverings International, we're not just a flooring company; we're the #1 Customer-rated Flooring company in the country. With close to 300 locations spanning the United States and Canada, we've revolutionized the flooring industry with our unique shop-at-home model, making it possible for customers to get the perfect new floors without ever leaving their homes. We take pride in our exceptional service, and our 350,000+ satisfied customers give us an average rating of 4.7 stars.

As a Customer Experience Manager with Floor Coverings International, you play a vital role in the growth and expansion of our local franchise. A successful Customer Experience Manager will enable us to write more estimates, efficiently schedule and manage projects, support our marketing efforts, and maintain accurate financial records for the business.

This position will be instrumental to build a 5-star Customer Journey process, starting from customer acquisition, through installation.

Benefits and Perks:

Bonus opportunities
Extensive training programs and support
Annual company convention in Cancun, Mexico (company paid)

Qualifications:

Full-time position with 40 hours per week
1-3 years of project management or event management experience
Guerilla marketing experience
Bilingual in English/Spanish is a preferred skill for the position
Flooring Industry experience strongly preferred

Culture:
Culture is a very important aspect of our company's success, and based on the following Core Values:

Deliver what you promise
Respect the individual
Have pride in what you do
Be open minded to possibilities and practice continuous improvement
Engage in the community; make it fun

Salary:

Range $42-60k based on experience

Join us in creating beautiful spaces for our valued customers while enjoying a dynamic and rewarding career as an Customer Experience Manager with Floor Coverings International.

Apply today and be a part of our success story!

Compensation: $42,000.00 - $60,000.00 per year

Floor Coverings International is the #1 mobile flooring franchise in North America. Our unique shop-at-home model allows customers to get perfect new floors without ever leaving their home. Our 400,000+ customers give us an average 4.8 star rating. That's a big reason why we're growing six times faster than our competitors. This rapid growth has increased our immediate need to keep up with demand by increasing the size of our teams. If you are a service-minded individual who loves to have fun – we are the company for you!

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Floor Coverings International Corporate.

(if you already have a resume on Indeed)