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Job Title: Office/Production Manager
Location: Madison, WI

Company Overview:

Floor Coverings International is a locally owned and operated franchise dedicated to delivering exceptional flooring solutions with a personal touch. Our commitment to quality and customer service aims to make a lasting, positive impact on both our clients and the local community.

Position Overview:

As the Office/Production Manager at Floor Coverings International, you will be an essential part of our Team, driving business operations and enhancing the customer experience behind the scenes. You’ll act as the primary point of contact for clients, managing communications and overseeing projects from start to finish to ensure complete satisfaction. This role demands strong leadership, outstanding multitasking abilities, meticulous attention to detail to uphold our high standards, and exceptional communication skills. You will play a key role in maintaining a positive, efficient office environment that contributes to the success and growth of our franchise.

Key Responsibilities:

Customer Relationship Management: Build and nurture strong, lasting relationships with clients to ensure satisfaction.
Marketing Support: Assist in executing local marketing tactics to generate leads and drive customer engagement.
Team Collaboration: Conduct weekly meetings with the Team to review new sales and current projects.
Project Coordination: Schedule and oversee job timelines, keeping both customers and installers informed of start dates and updates.
Production Oversight: Manage daily production meetings/communications, updating installers on job status and timelines.
Conflict Resolution: Address and resolve issues with customers, installers, and vendors to maintain smooth project flow.
Inventory Management: Order, track, and manage job-specific products and materials accurately.
Scheduling: Coordinate and manage lead appointments for the sales team, ensuring efficient use of time and resources.
Administrative Tasks: Maintain up-to-date job status and manage daily office operations.
Customer Satisfaction: Consistently strive for a 5/5 star rating, maintaining exceptional service standards throughout the customer journey.

What We’re Looking For:

Experience: Proven experience in office/production/operations management, particularly in flooring or a related industry.
Communication Skills: Excellent verbal and written communication, capable of managing phone and in-person interactions effectively.
Organized and Detail-Oriented: Strong ability to multitask, prioritize, and maintain attention to detail.
Proactive and Independent: Able to work without supervision, anticipate needs, and make decisions confidently.
Tech Savvy: Proficient in using computer systems and software for scheduling, tracking, and project management.
Leadership Abilities: Experience in managing crews, coordinating projects, and maintaining workflow efficiency.
Forklift Operation (Preferred but Not Required): Experience with forklift operation is a plus, but training will be provided if necessary.

Benefits and Perks:

Competitive Salary: $25-$27 per hour, based on experience.
Bonus Opportunities: incentives to reward your success.
Paid Time Off: PTO to support work-life balance, including but not limited to National Holidays.
Company-Provided Equipment: Laptop and necessary technology for productivity.
Supportive Work Environment: Family-owned, team-oriented culture focused on growth and development.
Professional Development: Paid training and ongoing learning opportunities.
Annual Conference in Mexico: Opportunity to attend the company's annual conference in Mexico, offering networking, training, and a chance to celebrate achievements in a beautiful setting.
Full-Time Schedule: Monday through Friday.

Compensation:

Hourly Rate: $25-$27/hr, depending on experience
Additional Incentives: Performance-based bonuses

About the local owner:
Jared launched his Floor Coverings International franchise in April 2021, bringing over 30 years of local community ties to his business. A longtime resident, Jared is passionate about the area and is dedicated to serving his neighbors with exceptional flooring solutions. He has been married to his wife, Mary, for 28 years, and together they have raised two adult children.

Jared is an avid sports enthusiast with a particular love for ice hockey and football. Jared is excited to continue growing his business and is on the lookout for the right person to join his business family. He values a team-oriented, customer-focused approach and is eager to find someone who shares his enthusiasm for providing stellar service to the community.

Ready to Join Our Team?
If you’re a proactive and organized professional with a passion for delivering exceptional service and contributing to a growing business, we want to hear from you! Apply today to become a key member of our Floor Coverings International family in Madison, WI.

Compensation: $50,000.00 - $60,000.00 per year

Floor Coverings International is the #1 mobile flooring franchise in North America. Our unique shop-at-home model allows customers to get perfect new floors without ever leaving their home. Our 400,000+ customers give us an average 4.8 star rating. That's a big reason why we're growing six times faster than our competitors. This rapid growth has increased our immediate need to keep up with demand by increasing the size of our teams. If you are a service-minded individual who loves to have fun – we are the company for you!

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Floor Coverings International Corporate.

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