Responsive recruiter

Benefits:

Bonus based on performance
Competitive salary
Paid time off
Training & development
Company parties
Health insurance
Dental insurance

Job Title: Office Manager
Location: 4704 Darrow Road, Stow OH

Company Overview:

Floor Coverings International is a locally owned and operated franchise committed to providing top-quality flooring solutions with a personal touch. We take pride in delivering exceptional customer service and craftsmanship, ensuring a seamless and enjoyable experience for every client. Our mission is to make a lasting, positive impact on both our customers and the local community. We foster a culture of positivity, integrity, and attentiveness, always striving to be proactive, transparent, and genuinely helpful.

Position Overview:

As the Office Manager at Floor Coverings International, you will be an essential part of our team, driving business operations and enhancing the customer experience behind the scenes. You’ll act as the primary point of contact for clients, managing communications and overseeing projects from start to finish to ensure complete satisfaction. This role requires strong leadership, outstanding multitasking abilities, meticulous attention to detail to uphold our high standards, and exceptional communication skills. You will play a key role in maintaining a positive, efficient office environment that contributes to the success and growth of our franchise.

Key Responsibilities:

Customer Relationship Management: Build and nurture strong, lasting relationships with clients to ensure satisfaction.
Scheduling: Coordinate and manage lead appointments for the sales team, ensuring efficient use of time and resources.
Marketing Support: Assist in executing local marketing tactics to generate leads and drive customer engagement including social media.
Business Development: Identify and pursue growth opportunities, including partnerships, referrals, and sponsorships, to drive revenue and expand the business.
Event Support: Assist in planning, organizing, and participating in home shows, vendor events, and other community events to promote the business and generate leads.
Facility Management: Maintain an organized, clean, and professional showroom and office environment.
Collaboration: Conduct weekly meetings to review new sales and current projects.
Financial Administration: Experience with QuickBooks for accurate and timely data entry is a plus.
Administrative Tasks: Maintain up-to-date job status and manage daily office operations.
Customer Satisfaction: Consistently strive for a 5/5 star rating, maintaining exceptional service standards throughout the customer journey.

What We’re Looking For:

Experience: Proven experience in office/production/operations management; knowledge of the flooring industry is a significant asset, but not a requirement.
Communication Skills: Excellent verbal and written communication, capable of managing phone and in-person interactions effectively.
Organized and Detail-Oriented: Strong ability to multitask, prioritize, and maintain attention to detail.
Proactive and Independent: Able to work without supervision, anticipate needs, and make decisions confidently.
Tech Savvy: Proficient in using computer systems and software for scheduling, tracking, and project management (Salesforce, Outlook, Google Suite, Excel, etc).
Leadership Abilities: Experience in coordinating projects and maintaining workflow efficiency.

Compensation, Benefits and Perks:

Competitive Salary: $40,000-$45,000- based on experience.
Health Benefits: Comprehensive medical and dental coverage—100% covered for employees and 50% covered for dependents.
Bonus Opportunities: Incentives to reward your success.
Paid Time Off: PTO to support work-life balance, including but not limited to National Holidays.
Company-Provided Equipment: Laptop and necessary technology for productivity.
Supportive Work Environment: Collaborative, team-oriented culture focused on professional and personal growth.
Professional Development: Paid training and ongoing learning opportunities.
Full-Time Schedule: Monday through Friday (9 AM – 5 PM), with occasional weekend events as needed.

CORE VALUES:

Deliver what you promise with diligence and integrity
Respect the individual and give grace in speech
Have Pride in what you do with a strong work ethic
Be open minded to possibilities and practice continuous improvement with humility
Engage in the community; make it fun

About the local owners:
Matt and Tracy are the dynamic duo behind the thriving local territory that has become synonymous with top-notch flooring services and community support. Married for 25 years, they share not only a deep bond but also a passionate commitment to their family and the community they call home.

Matt and Tracy aimed to build more than just a successful business that they opened in 2016; they aimed to become pillars of their community. This dedication to excellence and community engagement has earned them numerous accolades over the years. Their A+ rating with the Better Business Bureau speaks volumes about their commitment to integrity and customer satisfaction. Additionally, receiving the Angi Super Service award and being honored with the Franchise of the Year title not once but twice is a testament to their exceptional service and leadership within their industry. Adding to their list of achievements is the esteemed Franchise of the Year award from the International Franchise Association (IFA), a testament to their outstanding leadership and exceptional performance within the franchise community. This recognition underscores their ability to not only excel in business operations but also to inspire and lead others within their industry.

At the heart of Matt and Tracy's mission is a simple yet powerful goal: to provide every customer with a 5-star flooring experience while simultaneously giving back to the community and uplifting small businesses. Their unwavering dedication to this mission has not only fueled their business success but has also made them beloved figures within their community, admired not only for their business acumen but also for their genuine care and commitment to making a difference.

If you’re a proactive and organized professional with a passion for delivering exceptional service and contributing to a growing business, we want to hear from you! Apply today to become a key member of our Floor Coverings International family in Stow, OH!!

Compensation: $40,000.00 - $45,000.00 per year

Floor Coverings International is the #1 mobile flooring franchise in North America. Our unique shop-at-home model allows customers to get perfect new floors without ever leaving their home. Our 400,000+ customers give us an average 4.8 star rating. That's a big reason why we're growing six times faster than our competitors. This rapid growth has increased our immediate need to keep up with demand by increasing the size of our teams. If you are a service-minded individual who loves to have fun – we are the company for you!

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Floor Coverings International Corporate.

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