General Manager
Full Time • Hybrid - US
Benefits:
- Cell Phone Coverage
- Gas Coverage
- Flexible schedule
- Training & development
Job Summary:
Floor Coverings International General Manager is responsible for the integration of all departments (Marketing, Sales, Finance, Production) to hit yearly targets that include Topline Revenue and Bottom Line Profit. The General Manager will work closely with the owner to follow the short and long term vision of Floor Coverings International in Vancouver and Portland. We will deliver a Best in Class customer service in the flooring space by developing and following systems and processes.
Supervises:
Floor Coverings International General Manager is responsible for the integration of all departments (Marketing, Sales, Finance, Production) to hit yearly targets that include Topline Revenue and Bottom Line Profit. The General Manager will work closely with the owner to follow the short and long term vision of Floor Coverings International in Vancouver and Portland. We will deliver a Best in Class customer service in the flooring space by developing and following systems and processes.
Supervises:
- Sales manager
- Operations manager
- Showroom Manager/ Marketing Department
- Bookkeeper
Skill Set:
- Strong communication and interpersonal skills
- Customer focused with an emphasis on sales and marketing
- Able to work independently without supervision
- Able to make reasonable decisions
- Professional image and professional presentation skills
- Strategic Thinker with attention to detail and process
- Prove ability to manage KPI’s, Performance reports and operational goals
Duties and Responsibilities
- Make Decisions in accordance with company Vision and Values
- Meet weekly with Team at L10 meetings and individual meetings
- Make sure sales team is on track and integrated with marketing and production
- Ensure sales team delivers inspired sale process
- Make sure production delivers on customer experience via inspired install
- Work marketing strategy to generate leads and appointments to meet revenue targets
- Manage all aspects of P&L to deliver profit numbers
- Work with sales team to develop a strong merchandising strategy
- Lead all departments to revenue targets
- Manage key KPI’s (Leads, Appointments, Sales, NPS, Produced Revenue, GM sold, GM installed, Success Rate)
- Handle Customer issues and work with owner to find best solution possible.
- Generate Budgets, Analyze Financial reports, and manage P&L statement
- Be available to meet with owner as needed
- Practice continuous improvement via training, learning and following best practices.
- Learn and understand flooring industry but Lead FCI to the forefront of customer experience.
Flexible work from home options available.
Compensation: $100,000.00 - $120,000.00 per year
Floor Coverings International is the #1 mobile flooring franchise in North America. Our unique shop-at-home model allows customers to get perfect new floors without ever leaving their home. Our 400,000+ customers give us an average 4.8 star rating. That's a big reason why we're growing six times faster than our competitors. This rapid growth has increased our immediate need to keep up with demand by increasing the size of our teams. If you are a service-minded individual who loves to have fun – we are the company for you!
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Floor Coverings International Corporate.
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No experience required
Annual convention in Mexico
Paid training and company car for appointments
Extensive training programs and support
Opportunity for growth and advancement